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Frequently Asked Questions
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How do I make a purchase?
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Making a purchase could not be easier. Just browse The Gardeners Shop and add any item you
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| wish to buy to your shopping cart, by pressing the Add Shopping Cart button (situated on each |
| product page.) You can view your shopping cart at any time by pressing the View Cart link at the top |
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of the page. When you have completed your shopping, press the Checkout link at the top of the
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| page. (The checkout link is also available on the View Cart Page.) |
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What happens after I have pressed the Checkout button?
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Step 1: You will be asked if you have any specific delivery instructions or personal message you
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| wish to add to your order. (If you do, please enter the message into the text box. If you do not, please |
| leave blank.) Then tick the Yes or No box, if you would like to be added to The Gardeners Shop mail |
| mailing list. Press the continue button. |
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| Step 2: Fill in your Billing Address and Delivery Address. Press continue. |
| (If paying online by credit/debit card, please ensure the billing name and address match |
| exactly the name and address on your credit card statement.) |
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| Step 3: Your Order Summary page will appear showing what you have in your shopping cart and |
| below this will be four buttons. You are asked to select an option by pressing the required button. |
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Example:
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| Payment Options: |
| Select the way you would like to pay for your order... |
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What credit/debit cards do you accept?
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We accept the following credit/debit cards through Pay by credit or debit card online
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Visa, Visa Electron, Visa Delta, Mastercard, Solo, Maestro & JCB
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| Can I pay for my order via Paypal? |
| Yes, just press the Paypal & Credit /Debit cards button on the Order Summary page in |
| the checkout process. |
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| How safe is it to shop at The Gardeners Shop? |
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If you select the Pay by credit or debit card online button you will be linked to our 128 bit secure
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| server, where you will be asked to enter your credit/debit card details. All transactions are manually |
| processed through Barclaycard EPDQ and are100% safe. |
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The Gardeners Shop is also a member of Safebuy, an assurance scheme for web based retailer.
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Can I pay by cheque?
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Yes press Pay Via Cheque button on the Order Summary page in the checkout process
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| The Gardeners Shop address details will appear and your order will be stored on our system awaiting |
| payment by cheque. The Gardeners Shop accepts UK crossed cheques. The order will not be |
| dispatched until the cheque has been cleared. Cheque clearance can take up to 7days. |
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| Can I place an order by phone? |
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You can place an order over the telephone Mon-Fri 9 - 5pm. Telephone Number is: 020 8777 4332
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| You can telephone us with your order and credit/debit card details and we will process the whole |
| order for you. Alternatively, you can process your order and on the Order Summary page |
| in the checkout process press the Pay Via Telephone button. Your order information will be stored |
| on our system and then you need to telephone us and just give us your credit/debit card details. |
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How will I know if my order is in stock?
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In the event an item is temporarily out of stock we will notify you by email of any delay and dispatch
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| the item as soon as it is in stock. |
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| My order is for a gift, will there be price tags or an invoice with the order? |
| There are no price tags on our items. If your order is being sent to alterative delivery address, then a |
| delivery slip will be sent with the parcel and an invoice is sent to the billing address. If you do not |
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want an invoice sent with your order, please let us know when ordering.
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I still have a problem ordering?
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Please do not hesitate to contact us at sales@thegardenersshop.co.uk or telephone our
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| Customer Care telephone number: 020 8777 4332. We are happy to help! |
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How much is the delivery?
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| For delivery costs and delivery information please click Delivery Costs |
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| Do you deliver Worldwide? |
| Yes, please contact us for a delivery quote: Either call +44 (0) 020 8777 4332, |
| email:sales@thegardenersshop.co.uk or request a quote on the checkout page. For more |
| information on worldwide delivery please click Delivery Costs |
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Is VAT already included in your prices?
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| Yes, all prices include VAT where applicable at the current rate of 17.5% |
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| I have not received an order confirmation |
| Once you have completed your online order you will automatically be sent an order confirmation via |
| email. If you have not received the email, this maybe because you have entered your email address |
| incorrectly in the checkout process. Please contact us and we will confirm your order. |
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I have not received my order
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| If you have not received your order please ring our Customer Care telephone number 020 8777 4332. |
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| Can I return or exchange my order? |
| You can return or exchange your order within 14 days from receipt of order. The item(s) must be |
| returned unused and in original packaging to receive a full refund/exchange** Return delivery costs are |
| non-refundable. Please notify us via email sales@thegardenersshop.co.uk or telephone |
| 020 8777 4332.** Only the cost of the product is refunded on orders delivered outside the UK |
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| A returned or exchanged item is the customer's responsibility until received by The Gardeners Shop. |
| We therefore advise you use an insured delivery method to return an item to The Gardeners Shop, as |
| we are not accountable for parcels being returned that are lost or damaged in transit. |
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| Exception to returns or exchanges |
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The supply of goods made to the consumers specifications or clearly personalised or which by
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| reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. |
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| I have received a Gardeners Shop gift voucher how do I use it? |
| The Gardeners Shop gift voucher(s) can be redeemed against any item on The Gardeners shop web |
| shop. Each voucher has an expiry date of one year from date of purchase and an unique voucher |
| code, which is needed to use the voucher. Just enter the code into the Enter Discount Coupon |
| Code box in the checkout process. Each voucher can only be used once and the full amount of the |
| voucher must be used in one transaction. |
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My order was damaged in transit what do I do?
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| In the unlikely event you receive a damaged item, please contact us within 2 days of receipt of order |
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| via email: sales@thegardenersshop.co.uk or phone 020 8777 4332. We can then arrange for a refund |
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| or replacement, if in stock. Photographic proof of the damage may be needed or we may require the |
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| damaged item to be returned to us. In this case The Gardeners Shop would reimburse you for the |
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| reasonable delivery cost of the returned damaged item. |
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I am missing an item from my order?
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| In the unlikely event you do not receive your full order, please contact us within 2 days of receipt of |
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order via email: sales@thegardenersshop.co.uk or phone 020 8777 4332
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| By placing an order on The Gardeners Shop web site, you will be deemed to have read, understood |
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and agreed to the following:Terms & Conditions
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