. Frequently Asked Questions . How do I make a purchase? Making a purchase could not be easier. Just browse The Gardeners Shop UK and add any item you wish to buy to your shopping cart, by pressing the Add Shopping Cart button (situated on each product page.) You can view your shopping cart at any time by pressing the View Cart link at the top of the page. When you have completed your shopping, press the Checkout link at the top of the page. (The checkout link is also available on the View Cart Page.) .. What happens after I have pressed the Checkout button? Step 1: You will be asked if you have any specific delivery instructions or personal message you wish to add to your order. (If you do, please enter the message into the text box. If you do not, please leave blank.) Then tick the Yes or No box, if you would like to be added to The Gardeners Shop UK mailing list. Press the continue button. . Step 2: Fill in your Billing Address and Delivery Address. Press continue. (If paying online by credit/debit card, please ensure the billing name and address match exactly the name and address on your credit card statement.) . Step 3: Your Order Summary page will appear showing what you have in your shopping cart and below this will be four buttons. You are asked to select an option by pressing the required button. . Example: Payment Options: Select the way you would like to pay for your order... . What credit/debit cards do you accept? We accept the following credit/debit cards through EPDQ Pay by credit or debit card online Visa, Visa Electron, Visa Delta, Mastercard, Solo, Maestro & JCB . Can I pay for my order via Paypal? Yes, just press the Paypal & Credit /Debit cards button on the Order Summary page in the checkout process. . How safe is it to shop at The Gardeners Shop UK? If you select the EDPQ Pay by credit or debit card online button you will be linked to the Barclaycard EPDQ secure server, which is 100% secure, where you will be asked to enter your credit/debit card details. . The Gardeners Shop UK is also a member of Safebuy, an assurance scheme for web based retailer. . Can I pay by cheque? Yes press Pay Via Cheque button on the Order Summary page in the checkout process The Gardeners Shop UK address details will appear and your order will be stored on our system awaiting payment by cheque. The Gardeners Shop UK accepts UK crossed cheques. The order will not be dispatched until the cheque has been cleared. Cheque clearance can  take up to 7days. . Can I place an order by phone? You can place an order over the telephone Mon-Fri 9 - 5pm. Telephone Number is: 020 8777 4332 You can telephone us with your order and credit/debit card details and we will process the whole order for you.  Alternatively, you can process your order and on the Order Summary page in the checkout process press the Pay Via Telephone button. Your order information will be stored  on our system and then you need to telephone us and just give us your credit/debit card details. . How will I know if my order is in stock? In the event an item is temporarily out of stock we will notify you by email of any delay and dispatch the item as soon as it is in stock. . My order is for a gift, will there be price tags or an invoice with the order? There are no price tags on our items. If your order is being sent to alterative delivery address, then a delivery slip will be sent with the parcel and an invoice is sent to the billing address. If you do not want an invoice sent with your order, please let us know when ordering. . I still have a problem ordering? Please do not hesitate to contact us at sales@thegardenersshop.co.uk or telephone our Customer Care telephone number: 020 8777 4332. We are happy to help! . How much is the delivery? For delivery costs and delivery information please click Delivery Costs . Is VAT already included in your prices? Yes, all prices include VAT where applicable at the current rate of 15% .. I have not received an order confirmation Once you have completed your online order you will automatically be sent an order confirmation via email. If you have not received the email, this maybe because you have entered your email address incorrectly in the checkout process. Please contact us and we will confirm your order. . I have not received my order                     If you have not received your order please ring our Customer Care telephone number 020 8777 4332. . Can I return or exchange my order?    You can return or exchange your order within 14 days from receipt of order. The item(s) must be returned unused and in original packaging to receive a full refund/exchange** Return delivery costs are non-refundable. Please notify us via email sales@thegardenersshop.co.uk  or telephone  020 8777 4332.** Only the cost of the product is refunded on orders delivered outside the UK . A returned or exchanged item is the customer's responsibility until received by The Gardeners Shop UK.We therefore advise you use an insured delivery method to return an item to The Gardeners Shop UK as we are not accountable for parcels being returned that are lost or damaged in transit. . Exception to returns or exchanges The supply of goods made to the consumers specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. . I have received a Gardeners Shop UK gift voucher how do I use it? The Gardeners Shop UK Gift Voucher(s) can be redeemed against any item on The Gardeners Shop UK web shop. Each voucher has an expiry date of one year from date of purchase and an unique voucher code, which is needed to use the voucher. Just enter your order online and on the checkout payment page please press "Pay Via Telephone" button. Then contact us on 0208 777 4332 with your Voucher Code. Each voucher can only be used once and the full amount of the voucher must be used in one transaction .. My order was damaged in transit what do I do?                  In the unlikely event you receive a damaged item, please contact us within 2 days of receipt of order via email: sales@thegardenersshop.co.uk or phone 020 8777 4332. We can then arrange for a refund or replacement, if in stock. Photographic proof of the damage may be needed or we may require the damaged item to be returned to us. In this case The Gardeners Shop UK would reimburse you for the reasonable delivery cost of the returned damaged item. .. I am missing an item from my order? In the unlikely event you do not receive your full order, please contact us within 2 days of receipt of order via email: sales@thegardenersshop.co.uk  or phone 020 8777 4332 . By placing an order on The Gardeners Shop UK web site, you will be deemed to have read, understood and agreed to the following:Terms & Conditions    .