Terms and Conditions By placing an order on The Gardeners Shop UK web site, you will be deemed to have read, understood and agreed to the following Terms & Conditions. About Us: The Gardeners Shop UK 5,Cheston Avenue, Shirley, Croydon, Surrey, CR0 8DE Telephone Number: 020 8777 4332 Email: sales@thegardenersshop.co.uk Web address: www.thegardenersshop.co.uk The Gardeners Shop UK is an online web shop only, that sells garden supplies and unique giftware, bringing style and quality to your home & garden. Making a Payment: We accept the following credit & debit cards on The Gardeners Shop UK web site, through our secure payment server Barclaycard Merchant Services. Visa, Mastercard, Visa Delta, Visa Electron, Solo, Maestro UK, JCB. Payment can only be accepted in pound sterling. All credit & debit cards are subject to validation checks and authorisation by the card issuer when you place an order. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. The Gardeners Shop UK accepts UK cheques crossed and made payable to: The Gardeners Shop UK. All cheques must be cleared before products are dispatched. All goods remain the property of The Gardeners Shop UK until full payment has been received. UK Delivery: We offer two methods of delivery, Standard Delivery & Next Day Delivery. Some deliveries may require a signature on receipt of order. Depending on weight, size, order value and delivery method required, UK orders will either be sent 2nd Class Royal Mail, 1st Class Royal Mail, 1st Class Recorded Delivery, Special Delivery or by Parcelforce. UK Standard Delivery for orders under £65: This service costs £4.95 per delivery address. Regardless of the number of items you order. If in stock, orders received before 12 noon (Mon - Fri excluding Bank Holidays) are usually dispatched the same day. Please allow 1-3 working days for delivery and longer in busy periods. FREE Standard Delivery for orders £65 and over: Free UK standard delivery for orders £65 and over, regardless of the number of items you order. If in stock, orders received before 12 noon (Mon - Fri excluding Bank Holidays) are usually dispatched the same day. Please allow 1-3 working days for delivery and longer in busy periods.This offer excludes Next Working Day Delivery. FREE Standard Delivery For Purchasing of Gift Vouchers: Free UK standard delivery for the purchasing of The Gardeners Shop UK gift vouchers only. UK Next Working Day Delivery: This service costs £10.00 per delivery address. Regardless of the number of items you order. Orders must be placed before 12 noon Monday to Thurs to be delivered the next working day. (Excludes Weekends & Bank Holidays.) Please Note: That the Next Working Day Delivery cost can not be refunded if you decide to return the goods. Exceptions to UK Delivery Costs: The above delivery prices are for most UK mainland addresses. However, delivery to the Highlands & Islands of Scotland, Northern Ireland, Isle of Man & Isles of Scilly may incur an additional delivery charge and be excluded from Free Delivery for orders £65 and over. The Gardeners Shop UK will contact you prior to dispatch if applicable. In the event an item is temporarily out of stock we will notify you by email of any delay and dispatch the item as soon as it is in stock. We are happy to add delivery instructions to the front of a parcel. However, The Gardeners Shop UK cannot be held responsible for any loss or damage to the unattended parcel. VAT (value added Tax): All prices include VAT where applicable at the current rate of 17.5% Security: If you select the Pay by credit or debit card online button you will be linked to our 128 bit secure server, where you will be asked to enter your credit/debit card details. The transactions are processed through Barclaycard EPDQ and are100% safe. Privacy:The Gardeners Shop UK is registered under The Data Protection Act 1988. We treat all your personal information as confidential, although we reserve the right to disclose this information in the limited circumstances listed below: We only collect relevant data to enable us to process your order and monitor behaviour patterns in our web shop. This can include the use of a “cookie” which is a small amount of data that is sent to your browser and stored on your computer. If you wish to block cookies you need to re-configure your browser. If the police or any other regulatory or government authority requests your personal information or user information for investigation into suspected illegal activities, we are entitled to do so. We never sell personal information to other companies. Indemnity: You agree fully to indemnify, defend and hold The Gardeners Shop UK, our officers, employees, agents and suppliers, harmless immediately on demand, from and against all claims out of breach of conditions by you or any other liabilities arising out of your use of this web site, or the use by other person accessing the web site using your shopping account and/or your personal information. Liability: The Gardeners Shop UK's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by The Gardeners Shop UK to the customer, together with any postage & packaging costs incurred. The Gardeners Shop UK shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. The Gardeners Shop UK can not be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including account details or details you provide us when accessing or ordering from The Gardeners Shop UK web site, unless this can be proven in law to be due to our negligence. The Gardeners Shop UK will not be liable to you or in breach of contract for delay or failure to perform due to a cause beyond our reasonable control. The Gardeners Shop UK will not be liable for any damage or injury arising out of any of products purchased from The Gardeners Shop web site. Operating & safety instructions are supplied where necessary by our suppliers. The Gardeners Shop UK can not be held liable for the misuse of any of the product we sell. Returned or Exchanged Items: You can return or exchange your order within 14 days from receipt of order. The item must be returned unused and in its original packaging to receive a refund/exchange. Return delivery costs are non-refundable. Only the cost of the product is refunded on orders delivered outside the UK. Please notify us via email sales@thegardenersshop.co.uk or telephone 020 8777 4332 to obtain a return or exchange number before returning any goods. A returned or exchanged item is the customer's responsibility until received by The Gardeners Shop UK. We therefore advise you use an insured delivery method to return an item to The Gardeners Shop UK, as we are not accountable for parcels being returned that are lost or damaged in transit. Exceptions to returnes or exchanges: The supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. Damaged Goods: In the unlikely event you receive a damaged item, please contact us within 2 days of receipt of order via email: sales@thegardenersshop.co.uk or phone 0208 777 4332. We can then arrange for a refund or replacement (if in stock) after the damaged item has been returned to us. In these circumstances The Gardeners Shop UK will reimburse the customer for the reasonable delivery cost of the returned damaged item. Shortage in Order: In the unlikely event you do not receive your full order, please contact us within 2 days of receipt of order via email: sales@thegardenersshop.co.uk or phone 020 8777 4332 Product Images & Descriptions: Every care is taken to ensure descriptions and specifications of the products shown on our web site are correct. All dimensions are approximate and slight colour variations may occur due to the nature of photo reproduction onto the web site or a product being handmade. The Gardeners Shop UK assumes no responsibility for the content of any web sites which The Gardeners Shop UK web site has links to. Web Updates: The Gardeners Shop UK web site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to dispatch of such goods. Copyright: All materials contained on The Gardeners Shop UK web site (unless otherwise stated) remain the sole property of The Gardeners Shop UK and can not be reproduced without prior permission. Jurisdiction: Every purchase made on The Gardeners Shop UK web site shall be deemed performed in England. The use of the website and the Terms & Conditions shall be governed, construed and interpreted in accordance with English law and you agree to submit to non-exclusive jurisdiction of the English court. Statutory Rights: These Terms & Conditions do not affect your statutory rights. Updated 18/11/09 « Back